Customer Service

Delivery

Shipping options:

• Pick Up in Store in Brno - for free!
• Zásilkovna.cz - more than 5 300 distribution points
• Czech Post
• DPD

Shipping costs

Payments

Cash on delivery
Credit card
PayU

Warranties and Claims

We give 2 year warranty on all products.
Goods can be claimed at our shop in Brno or send by mail.
Claims must be settled immediately, within 30 days.

How to proceed with a complaint?

Returns

Purchased products can be returned or exchanged within 14 days from the date of receipt. Goods can not be used or damaged.

Returns
Exchange

Benefits and Discounts

ZEZULA Club – with our loyalty program, you can get discount up to 20 % on new goods!

Discounts for ISIC card
Goods Discounts Policy

How to Buy

• Quick Guide
• FAQ
• Terms and Conditions
• Privacy Policy
• Instructions on how to use and maintain goods

Shop in Brno

All goods shown on the online store you can see and touch in our shop in Brno.

Service and Repairs
Rental Shop