Terms and Conditions

Terms and Conditions of SNOWBOARD ZEZULA s.r.o. valid from 6 January 2023

These terms and conditions apply to purchases in the eshop operated by SNOWBOARD ZEZULA s.r.o. and available under the Internet address: https://www.snowboard-zezula.com (hereinafter referred to as the "web interface").

These terms and conditions define and specify the rights and obligations of the seller, which is the company SNOWBOARD ZEZULA s.r.o., with its registered office at Palackého třída 170, 612 00 Brno, ID No.: 26947439, registered in the Commercial Register, Section C, Insert 47606, at the Regional Court in Brno (hereinafter referred to as the "seller") and the buyer (hereinafter referred to as the "buyer"), who is a customer of the above-mentioned online store.

The current legislation distinguishes between a buyer who is a consumer and a buyer who is not a consumer. A buyer who is a consumer within the meaning of Section 419 of Act No. 89/2012 Coll., the Civil Code (hereinafter referred to as the "civil code") is any natural person who, outside the scope of his/her business activity or outside the scope of the independent exercise of his/her profession, concludes a contract with an entrepreneur or otherwise deals with him/her (hereinafter referred to as the "consumer"). Unless expressly stated otherwise, what is agreed in these Terms and Conditions for a buyer also applies to a buyer who is a consumer. Unless expressly stated otherwise, what is agreed in these Terms and Conditions for the consumer applies only to the buyer who is a consumer.

For the avoidance of doubt, it is stated that the rights reserved in these Terms and Conditions for consumers only, in particular the rights of defective performance under Article 6 of these Terms and Conditions and the consumer's right to withdraw from the contract under Article 7 of these Terms and Conditions, do not apply to natural persons who do not conclude the purchase contract in their capacity as consumers.

The Purchase Contract, as well as other relations between the Seller and the Buyer, are governed by the law of the Czech Republic.

These terms and conditions are an integral part of the purchase contract.

1. Prices

The prices displayed in the web interface for goods are inclusive of value added tax and all other taxes. The prices of the goods remain valid for as long as they are displayed in the web interface.

The prices of the goods are not adjusted to the buyer's personality on the basis of automated decision-making. This does not change the benefits provided to members of the ZEZULA Club and other marketing campaigns of the Seller.

2. Web Interface

All presentation of goods placed in the web interface is informative and the seller is not obliged to conclude a purchase contract regarding these goods. All presentation of the Goods on the Web Interface is subject to the Seller's exhaustion of stock or loss of ability to perform. Section 1732(2) of the Civil Code shall not apply.

3. Conclusion of the Purchase Contract

In order to order goods, the Buyer shall fill in the order form in the web interface (hereinafter referred to as the "order"). Before sending the order to the Seller, the Buyer shall be allowed to check and change the data entered by the Buyer in the order.

The submission of the Order is a proposal for the conclusion of a purchase contract made by the Buyer. The Seller shall confirm receipt of the order to the Buyer immediately upon receipt of the order by e-mail to the e-mail address filled in by the Buyer in the order form. The contract of sale between the Seller and the Buyer is formed by the delivery of the order (acceptance).

By concluding the Purchase Agreement, the Buyer confirms that he/she has read these Terms and Conditions and that he/she agrees to them. The Buyer has been sufficiently notified of these terms and conditions and has had the opportunity to familiarise himself with them before sending the order. The Buyer has the option to save and print these terms and conditions in the respective version.

The buyer agrees to the use of remote communication means in concluding the purchase contract. Costs incurred by the Buyer in the use of remote means of communication in connection with the conclusion of the Purchase Contract (internet connection costs, telephone call costs) shall be borne by the Buyer.

The Seller reserves the right to cancel the order or part of it before the conclusion of the purchase contract or to withdraw from the contract in the following cases: the goods are no longer produced or delivered or the price of the supplier of the goods has changed significantly or there is an error in stock management. If the buyer has already paid part or all of the purchase price, the amount already paid will be transferred back to his account or address and the purchase contract will not be concluded.

The Seller is entitled, but not obliged, depending on the nature of the order (in particular larger quantities, higher purchase price, higher delivery costs, etc.) to ask the Buyer for additional confirmation of the order before accepting the offer. If the buyer does not confirm the order in this way, the seller has the right to withdraw from further negotiations on the conclusion of the purchase contract, while such conduct cannot be considered dishonest within the meaning of Section 1729(1) of the Civil Code.

The contract is concluded for a fixed period until the agreed obligations have been fulfilled.

4. Terms of Payment

In case of payment in cash or cash on delivery, the purchase price is payable upon receipt of the goods. In the case of non-cash payment via a payment system and non-cash payment by credit card, the purchase price is payable without undue delay after the order has been dispatched, whereby the Seller is not obliged to dispatch the goods prior to receipt of payment.

Section 2119(1) of the Civil Code shall not apply.

5. Delivery and Handover of Goods

The web interface contains information about the methods and time of delivery of the goods and the costs associated with the packaging, transport and delivery of the goods (including postal and other costs and fees). The information about the costs associated with the packaging and delivery of the goods provided in the web interface for the case of delivery within the Czech Republic applies only in cases where the goods are delivered within the Czech Republic. The web interface may also contain information about the costs associated with packaging and delivery of goods to other countries.

If the means of delivery is agreed upon at the specific request of the buyer, the buyer bears the risk and any additional costs associated with this method of delivery. If the seller is obliged under the contract of sale to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take delivery of the goods on delivery. In the event that for reasons on the Buyer's side it is necessary to deliver the goods repeatedly or in a different way than specified in the order, the Buyer is obliged to pay the costs associated with the repeated delivery of the goods or the costs associated with a different method of delivery.

On receipt of the goods from the carrier, the Buyer shall check the integrity of the packaging of the goods and in the event of any defects, notify the carrier immediately. In case of damage to the packaging indicating unauthorized intrusion into the shipment, the buyer may not accept the shipment from the carrier.

6.Rights Arising from Defective Performance

If the Buyer is not a consumer, the provisions of Article 6 of these Terms and Conditions below shall not apply to rights arising from defective performance.

The rights and obligations of the contracting parties with regard to rights of defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).

The seller is liable to the consumer that the item is free from defects upon receipt. In particular, the seller is liable to the consumer that the item:

(a) corresponds to the agreed description, type and quantity, as well as quality, functionality, compatibility, interoperability and other agreed characteristics,

(b) it is fit for the purpose for which the consumer requires it and to which the seller has agreed; and

(c) is supplied with the agreed accessories and instructions for use, including instructions for assembly or installation.

The seller is liable to the consumer that, in addition to the agreed characteristics:

(a) the item is fit for the purpose for which the item of that kind is normally used, having regard to the rights of third parties, legislation, technical standards or codes of conduct of the sector, if there are no technical standards,

(b) the item corresponds in quantity, quality and other characteristics, including durability, functionality, compatibility and safety, to the usual characteristics of items of the same kind which the consumer can reasonably expect, even taking into account public statements made by the seller or by natural person in the same contractual chain, in particular by advertising or labelling, unless the seller proves that he was not aware of it or that it was modified at the time of the conclusion of the contract of sale in a manner at least comparable to that in which it was made or that it could not have influenced the decision to purchase,

(c) the item is supplied with accessories, including packaging, assembly instructions and other instructions for use which the consumer can reasonably expect; and

(d) the item corresponds in quality or workmanship to the sample or sample provided by the seller to the consumer before the conclusion of the contract of sale.

This does not apply if the seller has specifically warned the consumer prior to the conclusion of the purchase contract that a certain characteristic of the item is different and the consumer has expressly agreed to this when concluding the purchase contract.

The seller shall also be liable to the consumer for any defect caused by incorrect assembly or installation carried out by or under the responsibility of the seller under the contract of sale. This also applies if the assembly or installation was carried out by the consumer and the defect is due to a deficiency in the instructions provided by the seller.

If the defect occurs within one year of receipt, the goods shall be deemed to have been defective at the time of receipt, unless the nature of the goods or the defect precludes this. This period shall not run during the period during which the consumer cannot use the goods if he has rightly complained of the defect.

The consumer can complain about a defect that becomes apparent within two years of receipt. If the consumer has rightfully pointed out the defect to the seller, the period for pointing out the defect does not run for the period during which the consumer cannot use the item.

When purchasing a second-hand item, the consumer is entitled to exercise the right of defect within one year of taking delivery of the goods.

If the item is defective, the consumer may demand its removal. He may, at his option, require the supply of a new item without defect or the repair of the item, unless the chosen method of remedying the defect is impossible or disproportionately expensive compared with the other method; this shall be assessed in particular in the light of the significance of the defect, the value which the item would have had without the defect and whether the defect can be remedied by the other method without significant difficulty for the consumer. The seller may refuse to remedy the defect if it is impossible or disproportionately costly to do so, having regard in particular to the significance of the defect and the value the goods would have had without the defect.

The seller shall remedy the defect within a reasonable time after the defect has been pointed out so as not to cause the consumer significant inconvenience, taking into account the nature of the item and the purpose for which the consumer bought the item. The seller shall take possession of the item at his own expense to remedy the defect. If this requires the dismantling of the item, the assembly of which was carried out in accordance with the nature and purpose of the item before the defect became apparent, the seller shall dismantle the defective item and assemble a repaired or new item or pay the costs thereof.

The consumer may demand a reasonable discount or withdraw from the purchase contract if:

(a) the seller has refused or failed to remedy the defect;

(b) the defect appears repeatedly,

(d) it is apparent from the seller's statement or from the circumstances that the defect will not be remedied within a reasonable time or without significant inconvenience to the consumer.

If the defect is insignificant, the consumer may not withdraw from the contract of sale; the defect is deemed not to be insignificant. If the consumer withdraws from the purchase contract, the seller shall refund the purchase price to the consumer without undue delay after he has received the item or after the consumer has proved to him that he has shipped the item.

The defect may be brought against the seller from whom the item was purchased. However, if natural person who is at the seller's place or at a place closer to the consumer is appointed to carry out the repair, the consumer shall reproach the person appointed to carry out the repair.

Except in cases where natural person is designated to carry out the repair, the seller shall be obliged to accept the complaint at any establishment where the acceptance of the complaint is possible with regard to the range of products sold or services provided, or, where appropriate, at his registered office. The seller is obliged to issue a written confirmation to the consumer when the claim is made, stating the date on which the consumer made the claim, what the content of the claim is, what method of handling the claim the consumer requires and the contact details of the consumer for the purpose of providing information on the handling of the claim. This obligation shall also apply to other persons designated to carry out the repair.

The claim, including the removal of the defect, must be settled and the consumer must be informed of this within thirty (30) days from the date of the complaint, unless the seller and the consumer agree on a longer period. After the expiry of the time limit according to the previous sentence, the consumer may withdraw from the purchase contract or demand a reasonable discount.

The seller is obliged to issue the consumer with a confirmation of the date and manner of settlement of the complaint, including confirmation of the repair and the duration of the repair, or a written justification for the rejection of the complaint. This obligation also applies to other persons designated to carry out the repair.

Anyone who has a right arising from a defective performance shall also be entitled to compensation for the costs reasonably incurred in exercising that right. However, if the buyer does not exercise the right to compensation within one month after the expiry of the period within which the defect must be brought to his attention, the court shall not grant the right if the seller argues that the right to compensation was not exercised in time.

The seller or natural person may also provide the consumer with a guarantee of quality in addition to his legal rights under the defective performance.

Other rights and obligations of the parties related to the Seller's liability for defects may be regulated by the Seller's Complaints Procedure, which is an integral part of these Terms and Conditions and is located on the website: https://www.snowboard-zezula.com/warranties-claims.

If the buyer has the right to exchange or return the goods, he/she shall follow the instructions on the website: https://www.snowboard-zezula.com/returns.

7. Consumer's Right to Withdraw from the Contract

The consumer acknowledges that according to the provisions of Section 1837 of the Civil Code, the purchase contract for delivery cannot be withdrawn from, among other things:

(a) goods manufactured to the consumer's requirements or adapted to his personal needs,

(b) perishable goods or goods with a short shelf life, as well as goods which, due to their nature, have been irretrievably mixed with other goods after delivery,

(c) goods in sealed packaging which, for health or hygiene reasons, are not suitable for return after having been broken by the consumer.

In cases where the purchase contract cannot be withdrawn from (in particular Section 1837 of the Civil Code), the consumer has the right to withdraw from the purchase contract within fourteen (14) days from the date on which the consumer or a third party other than the carrier designated by the consumer takes delivery of the goods, in accordance with Section 1829(1) of the Civil Code, or:

(a) the last piece of goods, if the consumer orders several pieces of goods in one order which are delivered separately,

(b) the last item or part of a delivery of goods consisting of several items or parts; or

(c) the first delivery of the goods if the contract provides for a regular delivery of the goods over an agreed period of time

Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence.

The consumer may withdraw from the contract by any unequivocal statement made to the seller. To withdraw from the purchase contract, the consumer may use the model form provided by the seller. The consumer may send the withdrawal from the purchase contract, inter alia, to the Seller's business address or to the Seller's e-mail address indicated in the web interface.

If the consumer withdraws from the contract, he/she shall send or hand over to the seller the goods he/she has received from the seller without undue delay, at the latest within 14 days of withdrawal, unless the seller has offered to collect the goods himself. The time limit referred to in the preceding sentence shall be maintained if the consumer sends the goods before its expiry.

If the consumer withdraws from the contract, the seller shall without undue delay, and at the latest within 14 days of the withdrawal, reimburse him in the same way all monies, including delivery costs, received from him under the contract. The seller shall only reimburse the consumer in another way if the consumer has agreed to this and if no additional costs are incurred. If the consumer has chosen a method of delivery other than the cheapest method of delivery offered by the seller, the seller shall reimburse the consumer for the cost of delivery of the goods in an amount corresponding to the cheapest method of delivery offered.

If the consumer withdraws from the purchase contract, the seller is not obliged to return the funds received to the consumer before he receives the goods or before the consumer proves that he has sent the goods back, whichever is earlier.

In the event of withdrawal from the contract of sale, the consumer shall bear the costs of returning the goods, even if the goods cannot be returned by normal postal means due to their nature.

However, the consumer's right to withdraw from the purchase contract cannot be understood as an option to borrow the goods free of charge. If the consumer exercises his right of withdrawal, he must return to the seller everything he has received under the contract of sale. The consumer shall be liable to the seller for any diminution in the value of the goods within the meaning of Section 1833 of the Civil Code, i.e. for any diminution in the value of the goods resulting from handling the goods in a manner other than that necessary to acquaint him with the nature, characteristics and functionality of the goods.

If it is not possible for the consumer to give back everything he has received under the contract of sale (e.g. the goods have been destroyed or used-up in the meantime), he must provide the seller with monetary compensation in return for what can no longer be given back. The seller is entitled to set off his claim to this compensation against the purchase price refunded. In such a case, the seller shall only refund to the consumer the reduced purchase price.

8. Other Arrangements

Any consumer rights cannot be exercised in respect of gifts that are provided to the purchaser free of charge. The provision of such gifts constitutes a gift under Section 2055 et seq. of the Civil Code. In the event that the buyer withdraws from the purchase contract, the buyer is obliged to return to the seller any gifts received in connection with the conclusion of the purchase contract from which the buyer withdrew. Similarly, the buyer is obliged to return the gifts provided to the seller if the purchased goods are exchanged or returned. The gifts provided must be returned in their original condition, and the buyer shall be liable to the seller for any reduction in their value and shall provide adequate monetary compensation.

The buyer acquires ownership of the goods upon payment of the full purchase price of the goods if the goods are delivered to him before payment of the full purchase price.

9. Privacy Policy

I. Basics

1. The Personal Administrator referred to in Article 4 (7) of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data ("GDPR") is SNOWBOARD ZEZULA s.r.o., ID 26947439, with registered office at Palackého třída 3078/170, 612 00 Brno (hereinafter referred to as the "Administrator").

Contact:

Address: SNOWBOARD ZEZULA s.r.o., Palackého třída 3078/170, 612 00 Brno

Email: info@snowboard-zezula.com

Telephone Number: +420 516 777 011

2. Personal data means any information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

3. The Administrator did not appoint a Data Protection Officer.

II. Sources and Categories of Personal Data Processed

The administrator processes personal data that you have provided to the or personal data that the administrator has obtained on the basis of the fulfilment of your order.
The administrator processes your identification, contact and data necessary for the performance of the contract, including the electronic cookie.
If you have subscribed to our newsletter, the administrator then processes your email address and a time record of when you agreed to receive commercial offers related to the goods offered in the www.snowboard-zezula.com e-shop.

III. Lawful Reason and Purpose for Processing Personal Data

1. Lawful Reason and Purpose for Processing Personal Data is:

performance of the contract between you and the administrator pursuant to Article 6(1)(b) GDPR,
the legitimate interest of the administrator in providing direct marketing (in particular for sending commercial communications and newsletters) pursuant to Article 6(1)(f) GDPR,
the legitimate interest of the administrator in communicating with a potential customer/visitor of the website after filling in the contact form,
your consent to processing for the purpose of providing direct marketing (in particular for sending commercial communications and newsletters) pursuant to Article 6(1)(a) GDPR in conjunction with Section 7(2) of Act No. 480/2004 Coll., on certain information society services in the absence of an order for goods or services.

2. The purpose of processing personal data is

processing your order and exercising the rights and obligations arising from the contractual relationship between you and the Administrator; when placing an order, personal data are required that are necessary for the successful processing of the order (name and address, contact), the provision of personal data is a necessary requirement for the conclusion and performance of the contract, without the provision of personal data, it is not possible to conclude the contract or its performance by the Administrator,
sending commercial communications and other marketing activities,
statistical and analytical processing of traffic.

3. The Administrator makes automatic individual decisions within the meaning of Article 22 GDPR. You have given your explicit consent to such processing.

IV. Retention Period of Personal Data

1. The Administrator stores personal data

for the period necessary to exercise the rights and obligations arising from the contractual relationship between you and the administrator and to assert claims under these contractual relationships (for a period of 10 years from the termination of the contractual relationship).
for as long as consent to the processing of personal data for marketing purposes is withdrawn, but no longer than 10 years if the personal data is processed on the basis of consent.

2. After the expiry of the retention period, the Administrator will delete the personal data.

V. Recipients of Personal Data

1. The recipients of personal data are persons

involved in the delivery of goods/services/making payments under the contract,
providing e-shop operation services and other services in connection with the operation of the e-shop,
providing marketing services.

2. The Data Controler intends to transfer personal data to non-EU countries) or an international organization. The recipients of personal data in third countries are providers of mailing services/cloud services.

3. In addition to the above personal data, the buyer's above agreement also applies to the data generated when browsing the web interface pages generated by the Google Analytics analytics tool with the remarketing data store extension. We save these remarketing data for 365 days. We also use Adroll for remarketing in addition to the GDN. With these online tools, we do not collect your personal data, such as name, address, e-mail, or phone. You can delete the remarketing ad target after deleting the cookies in your browser. To exclude Adroll you can visit this page: www.networkadvertising.org/choices/.

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VI. Your Rights

1. Under the terms of the GDPR, you have

the right to access your personal data under Article 15 of the GDPR,
the right to correct your personal data pursuant to Article 16 of the GDPR, or the restriction of processing under Article 18 GDPR,
the right to delete personal data under Article 17 of the GDPR,
the right to object to the processing under Article 21 GDPR and
the right to data portability pursuant to Article 20 GDPR,
the right to withdraw consent to processing in writing or electronically to the address or email address of the Data Administrator referred to in Article III of these Terms.

2. You also have the right to file a complaint with the Office for Personal Data Protection if you believe that your right to personal data protection has been violated.

VII. Privacy Policy

1. The Administrator declares that he/she has taken all appropriate technical and organisational measures to safeguard personal data.

2. The Administrator has taken technical measures to secure data storage and storage of personal data in paper form, in particular the security of physical documents, technical security of data storage, encryption, antivirus programs, backups, etc.

3. The Administrator declares that only persons authorised by it have access to personal data.

VIII. Final Provisions

1. By submitting an order from the online order form, you confirm that you are aware of the privacy policy and that you accept it in its entirety.

2. You agree to these terms and conditions by selecting the consent box via the online order form. By checking the consent box, you confirm that you are aware of the privacy policy and that you accept it in its entirety.

3. The administrator has the right to change these terms and conditions. It will publish the new version of the Privacy Policy on its website and will also send you the new version of the Privacy Policy to the email address you have provided.

10. Rules for Applying Discounts on Goods

discounts can only be applied to non-discounted goods and to rental and service
discounts do not apply to special sets/completes, discounted items, sale items, special offers and gift vouchers
discounts are not cumulative and cannot be applied retroactively
the first purchase with a customer card with a pre-loaded bonus discount of 30% or more, obtained in a way other than when purchasing in the Snowboard Zezula store in Brno or in the online store www.snowboard-zezula.cz (or www.snowboard-zezula.sk, www.snowboard-zezula.pl, www.snowboard-zezula.com), i.e. during promotional events, are limited to a purchase with a final value of no more than CZK 15,000 (including the current discount on the customer card)
changes in the discount system reserved

11.Customer Loyalty Program ZEZULA Club

ZEZULA CLUB (hereinafter referred to as "ZEZULA Club" or "loyalty program" or just "program") was established as a loyalty program for customers of the business company SNOWBOARD ZEZULA s.r.o. with its registered office in Brno, Palackého třída 170, Postal Code 612 00, ID No.: 26947439, registered in the Commercial Register, Section C, Insert 47606, at the Regional Court in Brno. The purpose of this program is to offer SNOWBOARD ZEZULA customers benefits for regular shopping at the shop in Brno or on the e-shop. Customers can become members of the club only on the basis of their free will, which is confirmed by successful registration on the e-shop.

1. Participation in Program

1.I The subject of the loyalty program is the provision of discounts to customers based on a simple algorithm consisting in the provision of discounts upon reaching a certain purchase volume. Participation in the ZEZULA Club is made electronically. Membership in the ZEZULA Club is not conditional on the monitoring and evaluation of customer purchasing behaviour or the sending of advertising messages.

1.II Any natural person over 13 years of age and possessing the minimum legal capacity who voluntarily registers on the e-shop can become a member of the ZEZULA Club.

1.III By registering at the bottom of the e-shop, you automatically agree to the rules of the ZEZULA Club programme and also agree to the processing of personal data, and SNOWBOARD ZEZULA undertakes to use this data only for the purpose of the ZEZULA Club programme and not to pass it on to third parties.

1.IV When registering, the customer is obliged to provide true information about him/herself.

1.V The collection of points and the use of discounts and benefits applies to both the brick-and-mortar store in Brno and the SNOWBOARD ZEZULA e-shop.

2. Adding Points to Your Account

2.I Members of the ZEZULA Club loyalty program can earn loyalty points with each purchase both at the Brno store and the online store. When they reach a certain amount of points, they get a discount on goods or offers. The more points the customers earn, the higher the discounts and better the benefits they might enjoy.

2.II For each purchase in SNOWBOARD ZEZULA, we will add to your account the number of points parallel to the amount of money spent (1 Kč = 1 point --> 1 € is about 25 points). The more points you earn, the greater the discount on your purchases with us. This gives you the opportunity to get up to 20% off of a single purchase.

2.III The number of points on your ZEZULA Club loyalty account will usually be updated within 24 hours of your last purchase.

2.IV You can find the current amount of your points in the overview after logging in to your ZEZULA Club account on the SNOWBOARD ZEZULA website.

2.V The collected points are valid for 3 years (1 095 calendar days). Their validity starts on the day of their adding to the account. It means you can get a discount corresponding to the sum of all points earned over the past 3 years (see the table for details). Points earned more than 3 years ago will automatically be deleted from the account.

2.VI More than one natural person may order and purchase goods using one ZEZULA Club loyalty account.

2.VII The value of the goods, including VAT and shipping costs, is included in the order value, and therefore in the number of points, we credit you.

2.VIII Purchases of goods returned within 14 days cannot be counted in the loyalty account. In case of a claim, you will keep the points received for your purchase.

3. Applying Discounts in ZEZULA Club

3.I Discounts can only be applied to non-discounted goods and to rental and repair services.

3.II Discounts do not apply to already discounted sets or goods, goods on sale, special offers, and gift vouchers.

3.III Discounts are not cumulative and cannot be applied retrospectively.

3.IV Discounts are not applicable to Ortovox avalanche backpacks, activation units, and avalanche rescue kits.

3.V SNOWBOARD ZEZULA reserves the right to change these terms and conditions by changing them on SNOWBOARD-ZEZULA.com

4. Termination of Membership in ZEZULA Club

Your membership in the ZEZULA Club loyalty program may be terminated for the following reasons:

4.I You have decided to voluntarily terminate your membership on your own.

4.II There has been a breach of the ZEZULA Club membership rules by you.

4.III You do not wish us to work with your personal data.

4.IV You have not made any purchases from the brick-and-mortar or online shop SNOWBOARD ZEZULA in the last three years.

4.V By terminating your ZEZULA Club loyalty account, you lose the possibility to benefit from loyalty discounts and to keep up-to-date with news and Special Offers.

4.VI After the termination of the loyalty account, it will not be possible to renew it subsequently or to regain the points accumulated on it.

5. Change of Terms and Conditions

5.I SNOWBOARD ZEZULA reserves the right to change these terms and conditions or cancel the ZEZULA Club loyalty program. All members of the ZEZULA Club will be informed about these changes in advance, at least one month before such an occurrence.

5.II The above-described terms of membership in the ZEZULA Club loyalty program are valid since 12 August 2019.

6. Discount on ISIC and ZEZULA Club

6.I If you have an ISIC, ITIC, or Alive (IYTC) card, you have the opportunity to use 10% off on goods when shopping in the online store and in the store in Brno. You will be prompted to enter your ISIC card number during your order.

6.II ISIC card discount can be used only when buying non-discounted goods.

6.III The discount is not cumulative with other discounts, i.e. not with the loyalty account discount.

6.IV We recommend using the ISIC, ITIC, or Alive card and applying discounts granted by them until you earn enough points on the ZEZULA Club account and achieve discounts of more than 10% off on a single purchase.

12. Final Provisions

These terms and conditions are valid in the wording listed on the Seller's website on the date of conclusion of the purchase contract.

The Seller may modify or supplement the Terms and Conditions in their entirety. The terms and conditions in force and effective on the date on which the Buyer makes a proposal for the conclusion of the Purchase Contract shall apply to determine the content of the Purchase Contract.

The contract may be concluded in the Czech language, or in other languages, unless this is the reason for the impossibility of its conclusion.

The Seller is not bound by any codes of conduct in relation to the Buyer.

These Terms and Conditions are available at https://www.snowboard-zezula.com/terms. You can also print or save this document by selecting the usual commands in your web browser. You can also download and archive this document.

The Seller is not bound by any codes of conduct in relation to the Buyer.

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, (Internet address: www.coi.cz), is competent for the out-of-court settlement of consumer disputes arising from the purchase contract. The dispute can be settled out of court online via the designated ODR platform (https://ec.europa.eu/consumers/odr/main/?event=main.home2.show).

In the event that the consumer as a buyer believes that his/her rights have been violated, he/she may address his/her complaint to the seller via the email address info@snowboard-zezula.com in order to settle the matter out of court.

The buyer may lodge a complaint with the supervisory authority or the state supervisory authority. The Seller is entitled to sell goods on the basis of a trade licence. Trade control is carried out within the scope of its competence by the competent trade authority. Supervision of the protection of personal data is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority supervises, among other things, compliance with the Civil Code and Act No 634/1992 Coll., on Consumer Protection, as amended, within a defined scope.

Terms and Conditions of SNOWBOARD ZEZULA s.r.o. valid until 5 January 2023